FAQ

What are your showroom and warehouse hours?
The Classic showroom located at 336 W. 37th Street in New York City is open by appointment only from 9:00am to 5:00pm Monday through Friday. The Showroom in Watermill, NY located at 760 Montauk Highway #2B is open by appointment only from 9:00am to 5:00pm, Monday through Friday. The Classic showroom in Secaucus, NJ located at 550 Meadowlands Parkway is open by appointment only 9:00am - 4:00pm Monday through Friday. The warehouse in Secaucus, NJ located at 550 Meadowlands Parkway is open from 8:00am to 5:00pm during the week, and from 8:00am to 1:00pm on Saturday.
What are your hours of delivery and pick up?
Normal delivery hours are from 9:00am to 1:00pm Monday through Friday. Pick ups are generally made from 1:00pm to 4:00pm Monday through Friday. Trucking is available outside of these times with advance notice and at an additional charge. Please call our sales consultants for specific information regarding our trucking policies.
What are your rental and delivery policies?
Prices are quoted for a one day rental. Additional rates apply for rental equipment that is used for an extended period. Prices are subject to change without notice. A delivery charge and fuel surcharge will apply to all orders depending on location, day and time. Please call our sales consultants for specific information regarding our rental and delivery policies.
What if we wish to add more equipment or change an order after hours?
Call our warehouse at 201-809-4840 and a live after hours operater will relay your message to the Operations & Warehouse Managers. Your request will be handled when the warehouse reopens the following morning.
What if I have an emergency and the warehouse is closed?
Call 201-809-4840 and a live operater will contact the on call manager and your call will be returned promptly.
Do you have a minimum order for delivery?
Our minimum order varies depending on the month, and ranges from $300 to $1000. Please call our sales consultants for specific information.
Do your crews set up and break down the rental equipment?
Classic will, for an additional fee, set up and break down tables and chairs, cooking equipment, etc. Please call our sales consultants for specific information.
What should we do with the dishware, glassware and linens before we return it?
Please scrape food from plates and rinse. The plates should then be placed back into the crates in which they were delivered. Glasses should be placed back into the original racks. Linen should be refuse-free and dry to prevent staining and mildew. Please do not put linen into plastic bags.
What is your policy regarding cancellations and changes to existing orders?
A restocking fee will be applied to all orders/items cancelled according to the following fee schedule:
• Orders or items cancelled the day prior to delivery, after 11:00am, will be subject to a 50% restocking fee.
• Orders or items cancelled the day of the delivery will be subject to a 75% restocking fee.
• Orders that have been delivered will be charged at 100% regardless of whether the equipment is used or not.
• Special order items, once confirmed from vendor and with client, will be charged at 100% if cancelled or reduced in quantity.
What is your policy regarding lost or damaged equipment?
Clients are fully responsible for equipment from the time of delivery until the time of pick-up. Clients are also responsible for verifying equipment counts on delivery and pick-up. Equipment must be secure from theft and protected from weather. Charges will be assessed for all missing, lost, stolen or damaged equipment.
How much space is required for a sit down dinner?
Count on 18 square feet per person.
How much space is required for a stand up cocktail party?
Count on 12 square feet per person.
How many glasses are required for a cocktail party for each guest?
Allow for 3 glasses per person for a cocktail party.